Shipping & Delivery Policy

Ooru Ruchi ("we" and "us") is the operator of https://ooru-ruchi.myshopify.com/ . By placing an order through this website, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon the arrangements relating to our services.

1. General

All orders are subject to stock availability. We make every effort to maintain accurate stock information on our website. However, there may occasionally be discrepancies in stock availability, and we may not be able to fulfill all items in your order.

In such cases, we will fulfil the available products and contact you regarding the unavailable item. You may choose to wait until the item is restocked or request a refund for the unavailable item.

2. Shipping Costs

2.1 Domestic Shipping

Shipping charges are calculated during checkout based on the weight, dimensions, and delivery destination of the items in your order.

The applicable shipping charges will be displayed at checkout and collected along with your order payment. The shipping amount shown at checkout will be the final shipping cost payable by the customer.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic orders are expected to be delivered within 5–7 business days, depending on the delivery location and courier service.

3.2 Dispatch Time

Orders are usually dispatched within 2 business days after confirmation of payment.

Our warehouse operates from Monday to Saturday during standard business hours, except on national holidays. We will make reasonable efforts to minimise any delays caused by holidays or unforeseen circumstances.

3.3 Change of Delivery Address

Requests to change the delivery address can be accepted at any time before the order has been dispatched.

Once an order has been dispatched, the delivery address generally cannot be changed.

3.4 Items Out of Stock

If any item in your order becomes unavailable or goes out of stock, we may cancel and refund the unavailable item(s) and dispatch the remaining items in your order.

3.5 Delivery Time Exceeded

If your order has not been delivered within the estimated delivery period, please contact our customer service team so that we can investigate the shipment with the relevant delivery service provider.

4. Tracking Notifications

Once your order has been dispatched, you will receive tracking information, where available, allowing you to follow the progress of your shipment through the applicable shipping provider.

5. Parcels Damaged in Transit

If you receive a parcel that appears to be damaged during transit, please inspect the package before accepting delivery, if possible.

Where the package is visibly damaged, you may request the courier to record the damage or reject the parcel where appropriate. Please contact our customer service team as soon as possible regarding the damaged shipment.

If the parcel has already been delivered, please contact our customer service team and provide details and photographs of the damaged package/product where applicable.

6. Duties & Taxes

Applicable taxes are included in the prices displayed on the Website unless otherwise stated.

Any additional charges, if applicable, will be communicated to the customer before order fulfilment.

7. Cancellations

If you change your mind about your order, you may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation requests will generally not be accepted.

For cancellation-related enquiries, please contact our customer service team as soon as possible after placing your order.

8. Customer Service

For all customer service enquiries, please contact Ooru Ruchi through the contact details provided on our Website.

Website: https://ooru-ruchi.myshopify.com/

We will make reasonable efforts to respond to customer enquiries and assist with order, delivery, and shipping-related concerns.